Talk:QMS: QMS Skeleton

From ITERMAGwiki

Quality Management is not a support process. Quality Management starts from the contract requirements, includes planning, it is developed during all the project stages, includes suppliers organizations and supplies, includes the design process, the fabrication process, the delivery process, includes improvement of the organization; it is the way in which the project satisfies the customer needs and requirements. Quality Management uses Project Management as a tool to obtain quality results. In my skeleton (Powerpoint Presentation) there was a "quality planning" support process, which is different from quality management; it is defining (and planning) the processes that will be used during the project to obtain quality. Non conformity management is at the end of an activity, when you look at the results, at the product; so it has nothing to do with quality planning. Conclusions: 1) write "quality planning" instead of quality management 2) write "control of nonconforming product" instead of nonconformity management 3) keep the two processes distant, the first at the beginning, the second at the end